Try this one on for size: whatever happened to customer service? The customer's always right? You go into a brick and mortar, and can stand for hours and the associate can be right behind you and ignore! And don't ask a question. Which never really comes up. Cause he's having a very animated conversation on his cellphone or eating. And proceeds to turn his back on you!! The gall! Arsenio used to say, things that make you go hmmmmm.