I have been able to do the same. Having paid £51.15 [[$69.65) on 1st December, I've just had to pay a further £17.14 making a total of £68.29 for this CD set. I did have a GM number which helped.

I was told that letters were sent out on 30th December 2017 advising us what to do. I received nothing - no phone call, no email, no letter. Such a mess.

I can confirm that the Customs transaction was quick and painless and that the guy I spoke to [[a Tony Green) was very helpful indeed. No apologies though. It's only thanks to the posters above that I've known anything - THANK YOU. That's the real value of this Forum.

So next week, I should receive the set and I hope the trials have been worth it. I've never downloaded it so most of it will be new [[except Brenda Holloway). Much prefer a physical product though my patience has been severely tested with this lot.