Confirmation email received at 2.15am this morning.
Motown Unreleased - 1966- box set, ordered on December 16th from UDiscover by PayPal, has been shipped to me in the UK, via DHL, and with tracking number shown.
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Confirmation email received at 2.15am this morning.
Motown Unreleased - 1966- box set, ordered on December 16th from UDiscover by PayPal, has been shipped to me in the UK, via DHL, and with tracking number shown.
Yippee I too have had an email from UDiscover that my CD order has shipped to the UK. Happy New Year hopefully.
Well, now after lecturing everyone not to complain, I am going to complain myself. For the past week, my order of Motown Unreleased 1966 shows as
On Its Way to USPS
December 20, 2017 at 3:07 am
Departed Shipping Partner Facility, USPS Awaiting Item
MELROSE PARK, IL 60160
Of course the Universal web site has no phone number to call to inquire after orders, only an email address. I sent an inquiry which I will be very surprised if anyone answers.
I don't see how the shipment could be sitting with DHL for a week and not handed over to USPS. It seems ludicrous.
I'd like to cancel my order and place it again, but I have no idea how to go about it. I hate to just wait because it looks like there's no recourse. Of course, it's possible the set could sell out while my order gets lost somewhere in transit also.
Keith, is there anything you can do here to help?
[[Signed) the Hypocrite [[!)
Kenneth, I don't know if they would let you cancel it at this point. I had a few things that had this for over a week. It usually means they have packaged it and affixed the postage-paid label but have not yet brought it to the post office for shipping. And, of course, I have had one item that said that for a couple of weeks - even after it was delivered to me! I hope you receive it soon - or at least get notification that it is further on its way.
Kenneth, there's not a thing I can do, I'm sorry to say. I don't have ANY influence in that area, my work on Universal projects ends when the product goes to the "vendors" [[in this case, uDiscover).
WestGrand, MysterySinger: VERY glad to hear the box is finally shipping to the UK. I got my confirmation today, and am looking forward to listening again - I've forgotten half the stuff that's on it!
longtimefan, I HOPE Girls 3 will be released in March. Mixing completed, and the essay notes are, er, nearly finished!
Well thanks anyway Keith.
[QUOTE=kenneth;432378] For the past week, my order of Motown Unreleased 1966 shows as
On Its Way to USPS
[QUOTE]
Kenneth,
So sorry to hear of your dilemma.
As Universal has not responded to your inquiry, I wonder if you've reached out to your local post office and the major shipping/sorting facility that services it. Perhaps they can advise you whether it has/has not arrived there.
With all the mail delivered around Christmas, it could have easily gotten misplaced. Or we hear of so many stolen packages today. Perhaps it was delivered and someone pilferred it. Your post office might verify if it was/was not delivered to your address.
It would certainly be worth looking into.
@luckyluckyme, thanks. Yes, I'll look into that in another day or 2. I keep hoping it will move off the DHL dock or somehow just show up here!
I received my copy of Motown Unreleased 1966 last Saturday [[I did get a confirmation e-mail from UMusic that my order had shipped on the 18th and would arrive on the 23rd). Thanks to Harry & Keith for putting together the collection [[and giving us a chance to get it on CD). However, it's a shame that many of the people that ordered the set are having problems getting it and I hope everything gets sorted out soon [[or that they get their money refunded if things aren't right).
I've noticed that the pictures of The Spinners & The Underdogs look 'faded out' compared to the other photos in the set. It's an unfortunate error, however since this collection is a 'limited edition' release, I doubt that UME will do anything to correct the pictures.
I'm glad to say my copy finally moved after 2 weeks of no change in status, and should be delivered if not tomorrow, then right after the holiday. All's well that ends well [[I think someone once said!).
I've still not heard a word...no reply to my email and no confirmation.
can somebody please help me..could somebody tell me how to contact universal directly as im not computer literate and i want to ask for a refund...ive looked on UDiscover and cant remember how i found how to contact them..ive looked through my emails and cant find my original email to them regarding my order of UR 1966..I have a job that pays minimum wage and i have to save hard to buy these releases and im so pissed off that my money has been taken yet ive heard nothing...thanks in advance.
1. I found this on their webpage.... contact.ume@umusic.com
2. Keith, I know your out of it at this point, but coukd you give this unlucky guy any leads?
Good luck, mowsville.
Thank you so much Longtimefan...your help is very much apprediated..i will try sending an email..i just hope im still able to get a copy.
Has anyone here in the U.K had an email or the item delivered yet? I haven't. I've tried emailing but got no response.
On the back of this, I certainly won't be bothering with MU1967.
UDiscover emailed me 27 Dec to say my order had shipped, and I live in the UK. I think the postage I paid was $5.50, so I shouldn't be surprised if it was travelling by sea: their email just said "Shipping Method: Standard Mail - Fixed". Not "Air Mail".
My order said it's not released in the UK until 19th January 2018.
I ordered the set twice.
On December 1st I ordered two copies and a third one as a separate order on December 3rd through umusic.
I’m in France and got the parcel with the two copies ordered first on December 1st this morning!
I had paid with PayPal so it could be shipped to France.
I’m awaiting the second parcel that should then arrive in a couple of days.
JB
...I ordered mine ...and paid by paypal ...a month ago today here in the UK ...I received a confirmation email just after Christmas ...but ...as Diana would say ...I'm still waiting...!!
Grape :[[
I contacted udiscover and have them my PayPal transaction details and asked them to track my purchase since I never got a confirmation email. The first response was to ask for my purchase order. I responded and said I didnt have a purchase order because I never got a confirmation email. And since then I've heard nothing back.
I've given up on it really. 😠😠😠
Mine was despatched on 16th December apparently, but still not received anything. The DHL tracking number shown on my despatch confirmation shows "not available" when I log into it!
Got my MOTOWN UNRELEASED 1966 yesterday. A friend of mine in California purchased it there and sent it to me [[arrived in 14 days). The box looks really good with all the nice and rare pictures although the inlet for the booklet is very very tight. I'm satisfied with it and hope that there will be more boxes of the "Unreleased"-series in the future. Many thanks to Keith and all the people who are involved in this projekt. Attachment 13880
...and another picture: Attachment 13881
I am glad that this set is available and seems to be selling well.
That said, if the cd set comes out at the same time as the downloads, or shortly thereafter, I will buy the cd sets. If the cd set comes out a year after I buy the downloads, then I won't. I'm am tired of buying things twice because someone decided they should finally put out the cd version.
I am from the UK and this is the history of my order, hopefully it will help anyone who still hasn't heard anything.
4th Dec - Ordered the set online, just got a Paypal receipt with an invoice ID Ref. on it.
21st Dec -E-mailed help@fhcustomercare.com which was on Paypal receipt.
27th Dec - Received from Udiscovermusicus, shipping & confirmation details.
28th Dec - Received from FH Customer care a reply with DHL Tracking Number.
30th Dec - arrived at Heathrow and has been in Customs Clearance since!!!!!!!!!!!!!!!!!
I bought the mp3 download, and I wouldn't mind this CD set.
However I wouldn't touch it with a barge pole from any of the sites mentioned on here.
IF I see a second hand copy on Amazon or similar, I might be interested.
What a cock- up from whoever released this set 😠
I don't know for sure, but I expect that my order will be with the others at Heathrow. It doesn't sound great because if there are further customs charges to pay they are usually extortionate. How nice!
Today I received a 'How did we do' email from uDiscover Music asking me to rate their customer service ...here's my reply...
"...I placed an order for the Motown Unreleased 1966 CD Boxset and paid for my order by paypal on 9th December but received no confirmation email
...on 21st December I contacted you to see what was happening and got no reply
...on 27th December I received an automatic confirmation email of my order with a dhl tracking number that dhl did not recognise
...on 3rd January I received an email from 'Ryan' saying he could not find my order
...on 10th January I received an email from 'Katie' saying my query has been solved ...with a tracking no from UPS that says my order has been shipped and delivered...!!!
My order has not been delivered and am I am still waiting to receive the Motown Unreleased 1966 CD Boxset"
...I wish I'd never started in the first place....!!!!
Grape :[[
Ha, that is where my set has been since 30th December. As soon as I saw that DHL were the carrier I thought, great import duties to pay. The thing is, my experience with them is that they not only demand the import duties but also want an extortionate amount for providing this service.
Just had a response back from DHL regarding this;
**************************
Thank you for contacting DHL Parcel and DHL eCommerce regarding the delivery of your shipment.
The latest status of your shipment is: Consignee contacted for payment on December 30, 2017. The UK Custom Clearance Limited [[CCL) will send a letter or an e-mail outlining the charges imposed with the instruction how to pay.
Kindly contact UK Custom Clearance Limited [[CCL) immediately at 0208 231 0900 and provide the reference number xxxxxxxxxxxxxx to get further assistance.
Once the payment has been received by the customs, it will be handed over to Yodel within 2-3 business days for final delivery.
We apologize for any inconveniences caused.
**************************
I think this might be due to the fact that I was unable to include a UK phone number when ordering.
And yet we were forced to pay taxes to the USA when ordering the set from the UK - not sure how that works but clearly makes no difference [[in fact as it increases the purchase price it may increase the amount of customs due in the UK). Rip off all round. Might be able to recoup something by sending it back for a refund and re-ordering the UK release - or just give up on it all together.
I've just phoned UK Custom Clearance and told I should have had a letter to say there was import tax to pay. I never got the letter - hence the delay.
I've just had the letter emailed. For all those in the same situation..it's £17.14 folks!
So if any of you are in the same boat - DHL is not the place to contact. Phone Customs on 0208 231 0900 and give them the 19 digit ref number which starts with 'GM' - or if you don't have that, just give your name and address.
Lesson learned. Don't buy from Udiscover in the U.S again!
++IMPORTANT NOTE +++
For any of you who have their item in customs since 30th December - I've just read on my tax payment request letter...
'Please be advised that payment should be made by Sunday 14th of January 2018 as your goods can only be held in our Customs
Bonded area for 14 days, thereafter we have to either return to sender or pass for destruction'
So don't delay in paying up!
Dear LakeDistrictLad
Many thanks for supplying that reallly useful and helpful information, l have just rung the Customs, it was quick and easy to get through to someone, payment was made over the phone via card and now my parcel has been passed onto the delivery company. Thank goodness you mentioned the 14 day limit! Thanks again for your help.
I have been able to do the same. Having paid £51.15 [[$69.65) on 1st December, I've just had to pay a further £17.14 making a total of £68.29 for this CD set. I did have a GM number which helped.
I was told that letters were sent out on 30th December 2017 advising us what to do. I received nothing - no phone call, no email, no letter. Such a mess.
I can confirm that the Customs transaction was quick and painless and that the guy I spoke to [[a Tony Green) was very helpful indeed. No apologies though. It's only thanks to the posters above that I've known anything - THANK YOU. That's the real value of this Forum.
So next week, I should receive the set and I hope the trials have been worth it. I've never downloaded it so most of it will be new [[except Brenda Holloway). Much prefer a physical product though my patience has been severely tested with this lot.
Lets hope an order made through the European site of the uDiscover is going to be less of a problem and without importtaxes.
BTW; the site now says:
Release Date 19 January 2018
- Sorry Sold Out