Same here ... all within 24 hours of cancelling!
Same here ... all within 24 hours of cancelling!
Same here!
To be fair, I'm not sure to what extent [[if any) Pledge Music is to blame, and the idea of crowdfunding a release is not bad [[though that's not what this was!). As for Universal Music, what were they thinking? It's not a lot of money but it was a hassle, and it's the principle of the thing. I've already made a couple of bad purchases thanks to a lack of information from UM, and I didn't want to let it happen again.
I just checked and notice that I have a refund to my PAYPAL account of £17.
I feel a bit sad for Pledge and I suspect that they will not be happy too.
Yes, I feel the same. Note to Universal Music: if you want your most loyal customers to "pledge" and pay in advance, make sure that they get some benefit out of it that makes their effort worthwhile, instead of penalizing them! It would also help if you announce your intentions up front, so customers know what's going on and don't feel tricked later.
Next time - if there is a next time after this fiasco - I will not jump in and pre-order, I'll wait.
I received the generic email response, but then a personal email response to my comment I made in the website, always feel strong about making a comment when their are problems, feel as others have said for Pledge Music, never had problems before with them like this.
John, I appreciate your comments that you had good experiences with Pledge Music, you shouldn't worry at all about this. My impression is that Pledge Music is a reputable company, and I like the idea of crowdfunding recordings that would otherwise not be released [[though again, that's not what this was). I guess they're a small company so they can't always respond immediately to all their emails and requests. They did refund those of us who asked for it*, and I have nothing against them. As theboyfromxtown posted above, I also feel a bit sad for them, getting all these requests for cancellations.
I guess the problem was more with Universal Music. At the very least, UM could have explained what was going on with this release. It wasn't the first time, and I'm afraid it won't be the last, that UM has left us in the dark with a lack of information about a new release. [[Marvin Gaye Unreleased 1965? And how about the downloads that were released in the US but never in Europe - were these due to licensing issues or perhaps just oversights?)
*It's unclear to me if Pledge Music was legally required to refund us. In the UK, I believe that online consumers have a right to cancel [[for any reason) and be fully refunded from the time an order is placed to 14 days after receiving the item [[provided it's returned unopened). I read the Pledge Music terms and conditions, they state that you can get a refund for crowdfunding projects anytime before the target is met, but once met you have to request a refund and it's at Pledge Music's discretion. [[I didn't see pre-orders mentioned, but they seem more like projects that have reached their target.) It could be that they consider all these "exclusives", emails and website postings restricted to pledgers, as part of the purchase, to argue that pledgers begin receiving the "product" right from the time they order.
Calvin, I agree with you it is not the complete blame of Pledge Music, and I accept that, but for many average supporters of these fund raising sites their name will be damaged, so it up to them to come down hard on Universal if they have wrongly misused the idea of pledging.
I have no doubts we will get refunds, but I am unsure if it is Universal why they choose this route if it was always their intention to released the product generally to the market and not as exclusive.
Over past few years I have supported many independent films this way and short films, with only one bad experience, when money was not raised but the pledge money had been taken immediately, when I tried to get a refund I was told they were going to use the money for some other project, but I stood firm, in the end the money was refunded less card charges, but again one out of many, no website pledging should take the money until the money needed is reached.
I received my refund from Pledgemusic today.
I actually feel bad for them. But i'd also like to know why the price on their site was so much higher than Amazon.
Was that price set by Universal or Pledgemusic themselves?
Anyway, no more Pledgemusic for me. I'll wait till it's cheapest on Amazon marketplace.
I just received this link in an email from Pledge Music:
http://www.pledgemusic.com/projects/...wnrevueinparis
I got refund from Pledge on my CD order.
Meanwhile, the French EPs are not yet available via Amazon UK...
http://www.amazon.co.uk/Music-Motort...ords=motortown
I received a refund from Pledge Music for my order on the 2-CD set. The CSR who I communicated with via e-mail put the blame for things on Universal. All a big mess.
I preordered the 3LP 2CD & EP's box & asked Pledge why were they £92 on Amazon UK & £106 from them. I expected them to price match, they didn't and offered a refund which I took & promptly placed an order with Amazon.
The 2 CD set has increased to £12.99 on pre-release at Amazon. Hope you ordered at £10.99.
mysterysinger...sure did order at £10.99 funny how they never come down in price at Amazon these days.
Too true...look at the Early Motown EP's Box now down to £34.70. I paid almost £20 more and I am getting well p... off with Amazon.
The French Vinyl EP box set is available for pre-order on Amazon priced at £44.99 in the UK.
Beauty!
http://www.amazon.co.uk/Music-Motort...eywords=motown
Does anyone know the exact release date on this project?
I decided to just give up on the whole project, not really interested any longer, handled so badly.
Ross, the only info I have indicates that the date has been moved from 12 February to 25 March.
I'm not sure if that is the release date or the anticipated posting date, but hopefully it should be arriving soon although possibly not until after the Easter Holidays.
I just received an email from Pledge Music stating that my order has shipped! Fingers crossed!!
Me too, but not much detail as to who the carrier is, when it was actually shipped or when I might expect to receive it. I suspect because of the value of the package a signature to confirm safe delivery will be required, I guess I can expect to take delivery soon after the Easter Holidays. Like you say "fingers crossed".
Mine arrived today from Amazon UK. A beauty.
Both the CD and EP's are on their way from Amazon UK and due tomorrow.
Cd is on the way from Amazon uk and 3Lp set bought just 20 minutes ago from Fame record store here in Amsterdam:)
My copy arrive yesterday and I'm half way thru disc 1. Odd that the show was recorded April 13, 1965 and I'm listening to it exactly 51 years later April 13, 2016. Motown is Forever!
Even saw it in HMV in Manchester.
I received my copy earlier last week, very happy with it. Played it all the way through and enjoyed the Martha & the Vandellas live tracks the most. I wish more of their live recordings would be officially released.
got my 3 LP vinyl and loving it....more please!!
Does anyone know if this album will be available through iTunes?
I seem to recall that several of the bonus tracks from this live performance were not issued for a reason, one example I recall was that on "Come See About Me" only Mary could be heard or that the horn section was off.